Shipping Information

We make every effort to ensure that your handmade items reach you safely and as quickly as possible.

1. Order Processing Time and Delivery Area

• Area: Currently, we only deliver within the territory of the Republic of Poland.
• Shipping time: Standard orders are shipped within 2–5 business days from the moment the payment is credited to our account (in the case of quick online payments – from the moment we receive payment confirmation). Business days do not include weekends and public holidays.
• Personalization: For personalized products, the processing time may be extended – exact information about the estimated time is always included in the description of the specific product.

2. Delivery Methods, Costs, and Tracking

We work with trusted carriers. The exact delivery cost is visible in the cart summary before making a purchase:

• InPost Parcel Lockers (Paczkomaty): [insert amount] PLN
• InPost / DPD Courier: [insert amount] PLN
• Personal pickup: [insert address/city, if available] – 0 PLN

After generating the label and dispatching the parcel, you will receive an email from us with the shipping confirmation and a tracking number.

3. Uncollected Parcels and Incorrect Addresses

If a parcel returns to us due to not being collected on time (e.g., from a Parcel Locker) or providing incorrect address details when placing the order, we will contact you to arrange reshipment.

• Important: The cost of reshipping an uncollected order is borne by the Buyer.

4. Packaging and Transport Damage

Our products (plaster, candles) are fragile, which is why we attach great importance to packing them safely and carefully. Please check the condition of the parcel upon receipt. If you notice any damage to the packaging or contents that occurred during transport:

• In the case of courier delivery: Ask the courier to draw up a damage report at the time of delivery.
• In the case of a Parcel Locker: Report the damage immediately at the locker (following the on-screen instructions) or in the InPost mobile app. Remember to take photos of the damaged parcel, internal protective materials, and the damaged product itself.

Prompt reporting and photographic documentation will significantly speed up the potential complaint process.